Customer Support 24/7
support by service
Service specific FAQs coming soon. For now, check out how some of our other services work
24-Hour Support for Iron Mountain Customers
24-Hour Support for Iron Mountain Customers
Whether you have been an Iron Mountain data center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24-hours a day across the globe.
Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.
North America (NA)
Email: imdcsupport@ironmountain.com
Phone: 833-IRM-COLO (833-476-2656)
Submit a ticket: https://imdc.service-now.com
Europe (EMEA)
Email: emea.imdcsupport@ironmountain.com
AMS-1 Phone: +31-20-5320859
LON-1 Phone: 011 442038684035
Submit a ticket: https://imdc.service-now.com
Asia/Pacific (APAC)
Email: apac.imdcsupport@ironmountain.com
Phone: +65-3157-6839
Submit a ticket: https://imdc.service-now.com
323-466-9287
Hollywood, CA (5:00 AM – 7:00 PM PT)
201-807-1075
Moonachie and Little Falls, NJ
(8:00 AM – 9:00 PM ET)
615-641-7812
Nashville, TN (7:00 AM - 8:00 PM CT)
Service specific FAQs coming soon. For now, check out how some of our other services work
24-Hour Support for Iron Cloud Customers
Our goal is to provide every Iron Mountain Iron Cloud customer with responsive, professional service 24-hours a day. Please use the below contacts to reach us.
North America (NA)
Email: Servicedesk@ironmountain.com
Phone: 1-800-934-3453
Submit a ticket: For any non-critical issue, mail Servicedesk@ironmountain.com and copy ironcloud.support@ironmountain.com and include IronCloud (as one word) in the Subject line to expedite assistance.
For any critical issue, please call 1 (800) 934-3453, select option 4 for Iron Cloud Services and then select the number listed for your specific service.
1-800-962-0652
Set up your escrow account
That depends on whether you are the developer or the buyer and also whether you want to make escrow a standard in your risk mitigation process. There is a difference in agreements (click “See More”), but we typically recommend a master agreement to make escrow a simple and easily repeatable process.
Your account is setup when properly completed documentation (e.g. an agreement or enrollment) is received. Once the agreement is signed you will receive a welcome letter that contains your account number and your client services contact information. If you do not know who your client services representative is, contact us at escrow@ironmountain.com and we will put you in touch with the right person.
- The goal of technology escrow is to provide the buyer with a complete set of Intellectual Property (IP) and information required to use or implement the IP in the event of a release. Suggestions for material to escrow are located here.
- An Exhibit B must be filled out for every deposit sent in electronically or physically. Here are the instructions for filling it out.
Customer Bulletin
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